Frequently asked questions
Where do you deliver, and what does it cost?
We currently deliver throughout South Africa from Cape Town. Standard delivery is R100 and takes an estimated 5 to 8 business days once your order has been processed and dispatched. Orders placed over weekends or public holidays are processed on the next business day. Full details are in our Shipping & Delivery policy.
Do you ship internationally?
Not through our online checkout at the moment. If you are outside South Africa, email hello@africamahjong.com and we will look at options with you.
Can I return something if I change my mind?
Yes. You can request a return within 14 days of receiving your order. The item must be unused, undamaged, complete and in its original packaging. Contact us before sending anything back, and please note that the cost of return shipping for change-of-mind returns is yours. Read the full Returns & Refunds policy.
What if my order arrives damaged or incomplete?
Email us as soon as possible with your order number and photographs of the parcel and the product, and we will make it right in line with South African consumer law.
What comes in the Hot Pink and Navy Blue sets?
Each is a complete 166-tile American Mahjong set with 4 tile racks, dice, chips, scorecard accessories and a 3-piece zippered tote bag system.
What is included in the Gold tiles and Leopard Palm mat bundle?
166 Gold American Mahjong tiles, the Leopard Palm Mahjong Mat and a black carry bag for the mat. Racks, dice, chips and scorecards are not included.
What is the Leopard Palm mat made of, and how big is it?
It is 3mm premium neoprene with a smooth polyester top, measuring 83.82 cm x 83.82 cm. It suits both American and Hong Kong style play.
What is the difference between American and Hong Kong style Mahjong?
Both share the rhythm of drawing and discarding tiles, but the rules, scoring and path to a winning hand differ. American Mahjong uses racks, jokers and an annual card of hands. Hong Kong style is built around forming sets and a complete winning hand. Our Learn Mahjong page explains more.
Are your lessons suitable for beginners?
Yes. Lessons are designed for beginners and developing players. Email us to ask about upcoming options.
Are prices inclusive of tax?
Prices are shown in South African rand (ZAR) and include applicable taxes.
How do I contact you?
Email hello@africamahjong.com and include your order number if your question is about an order. We reply as soon as we can on South African business days.