Refund policy

RETURNS & REFUNDS

We want you to love your Africa Mahjong purchase. If you change your mind, you may request a return within 14 days of receiving your order.

To be eligible for a change-of-mind return, the item must be unused, undamaged, complete and in its original packaging, with all tiles, racks, accessories, bags and other components included.

To request a return, please contact Africa Mahjong before sending the item back. Returns sent without prior approval may not be accepted.

CHANGE-OF-MIND RETURNS

For approved change-of-mind returns, the customer is responsible for the cost of returning the item to Africa Mahjong.

We strongly recommend using a trackable courier service. Africa Mahjong cannot be responsible for returned items that are lost or damaged while being transported back to us.

Once the returned product has been received and inspected, we will notify you regarding your refund. Approved refunds will be processed to the original payment method, subject to applicable payment-provider processing times.

Original delivery charges, where separately charged, are not refundable for change-of-mind returns, except where required by applicable law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your order arrives damaged, defective, incomplete or you receive the incorrect product, contact us as soon as possible with your order number and photographs showing the issue.

Where a product is defective, damaged or incorrectly supplied, Africa Mahjong will assess the matter and provide an appropriate remedy in accordance with applicable South African consumer law. This may include repair, replacement or refund where applicable.

NON-RETURNABLE ITEMS

Items that have been used, damaged after delivery, altered, or returned with missing components may not qualify for a change-of-mind refund.

Digital products, downloadable guides and other digital content are generally non-returnable once accessed or downloaded, except where required by law.

Personalised or custom-made products cannot ordinarily be returned for change of mind, except where defective or otherwise required by law.

CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible. If the order has not yet been dispatched, we will endeavour to cancel it and process the applicable refund.

Once an order has been dispatched, it will generally need to follow the returns process above.

SOUTH AFRICAN CONSUMER RIGHTS

Nothing in this policy is intended to exclude or limit any rights or remedies available to consumers under applicable South African law, including the Consumer Protection Act 68 of 2008 and, where applicable, the Electronic Communications and Transactions Act 25 of 2002.